Browse and Choose

We do not have a physical store so browsing is best done online. If you like a product, simply add it to the shopping cart by clicking the 'Buy' button. You can also remove unwanted items or update the quantity of items on the shopping cart screen. When you've finished, press the 'Check out' button to proceed to the Submit Order section.

  

Submit Order 

Fill in the details as required on the form and press 'Continue'. The system will automatically work out and display the delivery charge for your order. Press 'Submit Order' to complete the ordering process and proceed to the payment section. An Order Confirmation is sent to you via email at this time. 

  

Payment Options

After submitting the order, you can pay for it online using our secure credit card payment facility, with Paypal or via direct deposit. Account details can be found in the order confirmation email. Unpaid orders are purged in 3 weeks.

 

Delivery 

Orders are usually dispatched within 48 hours after payment is received. Most orders are sent via Australia Post and should arrive within a week. If you wish to pick up the order from our office, please pay by credit card or direct deposit beforehand or pay cash at the time of pickup.

  

Delivery charges - A flat rate of $9.75 applies for all orders within Australia. For a limited time only, we're offering free delivery for orders over $100. Wholesale deliveries are charged at cost.

 

Currency - all prices listed are in Australian Dollars and are GST inclusive.

 

Online Credit Card Payment - We use the eWAY secure payment gateway to accept credit card payments. Details of your credit card are protected by 1024 bit encryption and payments are processed in real time. We accept Mastercard and Visa Card.

 

Refund Policy - We do not refund but will gladly exchange within one month of purchase provided that goods are returned in their original condition. Product faults should be reported within two weeks of purchase and refund will be processed on return of the goods. The usual postage and handling charge applies to all replacement orders. 

  

Email: shopping@chinatown.com.au 

Phone: 61-2-9267 8891

Mobile: 0411 888 623

Address: Level 3, 10 James Street Waterloo NSW 2017 (Pickup only. No showroom)

Pickup Hours: 9:30am to 5:30pm, Monday - Friday